Find your Bara
at these stores
A complete range of BARACUDA® products are now available from a range of stores. Find out what’s available at your local store.
Need some help?
Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.
Contact
BARACUDA® Head Office
1 Herbert Place, Smithfield NSW 2164, Australia
Call our customer hotline at 1300 784 423
Live Chat
Hit the Chat with An Expert button down below to start chatting with one of our Customer Care agents. (This is the quickest way to get in touch with us!) Service hours: Mon-Fri 9.00am - 5.00pm EST
Submit an Online form
If you have a warranty claim, you can submit the online form below and we will endeavour to get back to you within 3 business days
Contact Form
Proof of Purchase *
(.pdf .jpg .jpeg or .png & less than 2MB, maximum 1 file):
Note: Proof of purchases can take many forms:
1) Receipt/invoice of your equipment (The date of purchase needs to be visible in the photo).
2) Document to prove new pool completion build date with details of pool equipment included in package.
3) Product serial number, See examples of how to find your serial number.
4) New pool handover paperwork with itemised details of pool equipment.
1) Receipt/invoice of your equipment (The date of purchase needs to be visible in the photo).
2) Document to prove new pool completion build date with details of pool equipment included in package.
3) Product serial number, See examples of how to find your serial number.
4) New pool handover paperwork with itemised details of pool equipment.
Description of your issue or additional information
Booking Terms & Conditions
Rates & Charges
1. The minimum cost of a service call not covered under warranty is $121.00 including GST and this includes the technicians first 15 minutes on site. Any additional work is chargeable at a rate of $24.20, gst inclusive, for each 15 minute block on site as well as the cost of any parts or materials required.
2. The Service technician will diagnose the fault and advise you if it is not covered under warranty and provide you with an estimated cost to repair the fault. If you agree to proceed with the repairs then the technician will proceed as instructed. If you choose not to proceed with the repairs please note that the initial $121.00 call out fee is still payable.
3. Payment of Call out fees and / or repairs is required to be made at time of site visit and can only be processed via credit card.
4. Where a warranted fault is identified the call out fee and additional charges will be provided free of charge, however some fees may still apply depending on the products warranty (refer to your product manual for more details).
Warranty on Repairs
The technicians workmanship is covered by a 90 day workmanship guarantee and any parts used are covered by a 90 day defect guarantee. Any repairs made under warranty do not extend the original warranty terms or period of the product repaired.
Please tick this box if you are agree to proceed on these terms: