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Warranty Information

CATEGORY RESIDENTIAL MODELS WARRANTY PERIOD LIMITATIONS OR ENHANCEMENTS
POOL CLEANERS B3, MANTA, TRACKER suction cleaners 2 years
ROVA, GOTCHA, CAPTURA, CAPTURA PLUS robotic cleaners 2 years 1 year on filter canister
POOL PUMPS Hydra Pool Pumps 2 years 1 year on mechanical seal

Express Warranty Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in domestic swimming pools. This express warranty only applies to services within Australia, New Zealand, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to www.baracuda.com.au/warranty-information for warranty periods for each of the Baracuda Products.

For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, town house complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for Baracuda Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra, gives it expressly in writing.

1. This express warranty only applies if the Product has been purchased from a dealer authorised by Fluidra to supply it (Authorised Dealer). Purchase from an Authorised Dealer ensures that the product is a genuine Baracuda product, that it is the version designed for Asia Pacific conditions, and that the Purchaser has access to appropriate technical knowledge and advice. 2. The liability of Fluidra, under this express warranty is limited, at its option, to the repair or replacement of the Product or the payment of the cost of having the Product repaired or replaced. 3. This express warranty does not apply in the following circumstances: (a) if the Product has not been installed in accordance with Baracuda’s installation instructions; (b) if the Product has been modified other than as authorised by Fluidra or if a component part has been replaced by a part that is not a genuine Baracuda product; (c) if a defect results from use of the Product outside recommended operating conditions; or (d) if a defect results from damage (including damage to any internal electronics) caused by a power surge or lightning strike, insect or animal ingress. Baracuda chlorinators are designed and tested in accordance with International Standard EN 61000-6-1 immunity measurements. They are designed to tolerate minor fluctuations (2000 volts) in power supply that can be reasonably expected to occur in the energy grid. They will not tolerate power surges outside these limits nor will they withstand lightning strikes. 4. Without limiting 3 above, products sold by Fluidra are designed for use with swimming pool water balanced in accordance with Australian Standard AS3633-1989 with a pH range of 7.0 – 7.8. Maximum chlorine readings should not exceed 4ppm. Where pool water is not maintained within these parameters, Fluidra will not be responsible under this express warranty for any resulting damage, including damage caused by corrosion, scaling or stress loading. 5. Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer. 6. This express warranty is not transferable and applies to the original purchaser only.

7. Purchasers should register their Products, as soon as conveniently possible after purchase by registering online at www.baracuda.com.au/warranty for Australia or at www.zodiac.co.nz/warranty for New Zealand. All other regions can register their Products by sending an email to the following email addresses: Thailand: info@fluidra.co.th; Indonesia: info@fluidra.co.id or for the rest of Asia to info@fluidra.sg 8. Product registration must occur, and proof of purchase must be received by Fluidra , prior to any warranty work being approved. Where applicable, a serial number, installation date and name of installer is required as part of the registration process.

9. The Purchaser must telephone or email Fluidra Customer Service in the below listed region in which they purchased the product and obtain a warranty ID number for the warranty claim. Contact details are: Australia: Fluidra Australia, 219 Woodpark Road Smithfield NSW 2164, Customer Service Telephone: 1300 763 021 Email address: aftersales.support@fluidra.com, New Zealand: Fluidra New Zealand 13 Douglas Alexander Parade, North Harbour, Albany, New Zealand, Customer Service Telephone: 0800 807 665 Thailand: Astralpool Thailand, 110/4 M. 13 Rachathewa Bangplee Samutprakarn 10540, Thailand, Customer Service Telephone: +66 2 738 9420 – 3, Email address: info@fluidra.co.th Indonesia: Fluidra Indonisia, Pondok Indah Office Tower 1 Level 12 Suite 1201, Jl. Sultan Iskandar Muda Kav. V TA Kebayoran Lama, Jakarta Selatan 12310, Indonesia, Customer Service Telephone: +62217697120, Email address: info@fluidra.co.id; Rest of Asia: Fluidra Singapore, 81 Ubi Avenue 4, #01-08 UB.One, 408830, Singapore, Customer Service Telephone: +65 6382 0130, Email address: info@fluidra.sg 10. Fluidra, as the case may be, reserves the right to determine, in relation to each warranty claim, whether the Product should be returned to the Authorised Dealer at the address where the Purchaser purchased the Product or whether warranty service will be provided in the field, repaired at a Zodiac workshop or at the premises of an authorized Zodiac warranty agent. 11. If it is necessary for the Purchaser to incur freight charges in making a valid claim under this warranty, Fluidra , as the case may be, will reimburse the Purchaser for charges reasonably incurred upon proof of the charges.

Australian Purchasers – Guarantees under the Australian Consumer Law. 12. The benefits of this express warranty are in addition to other guarantees, rights and remedies Australian consumers have under the Australian Consumer Law. 13. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand Purchasers – Guarantees under the New Zealand Consumer Guarantees Act 1993. 14. The benefits of this express warranty are in addition to other guarantees, rights and remedies New Zealand consumers have under the Consumer Guarantees Act. 15. Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced and receive compensation for any other reasonably foreseeable loss or damage if the goods fail to comply with a guarantee and the failure does not amount to a failure of substantial character. Purchasers in other Countries 16. The laws and regulations of other countries may confer on Purchasers in those countries additional rights and remedies. To the extent that they cannot be excluded or modified, Purchasers have the benefits of those rights and remedies in addition to the benefits of this express warranty. To the full extent that it is permissible to do so, those additional rights and remedies are excluded or modified so as to be consistent with Fluidra’s express warranty. INCONSISTENCY WITH WARRANTY STATEMENTS IN PRODUCT MANUALS OR OTHER DOCUMENTS ACCOMPANYING PRODUCTS If any warranty statements in a Fluidra product manual or other document are inconsistent with the above Express Warranty and Guarantees, the above overrides and replaces the inconsistent statements. To check that the terms and conditions of the express warranty as set out above are up to date, go to www.zodiac.com.au.