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Pool Equipment FAQ

Hydra Pump FAQ

A very common problem is the threaded fitting carrying water out of the pump shrinking and allowing water to drip, run and spray.

A high temp fitting can prevent this from recurring. Water may also leak from a worn out mechanical seal. This seal is the separation between the wet end and the dry end (motor) of the pump. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

The pump is meant to operate air-free. After some time, you may notice air in the basket, especially if you have a clear lid. This can reduce filtering efficiency, allow dangerous air to build up in the filter, and can sometimes prevent your pump from catching prime (being able to move water). The problem is usually located around the pump, above-ground.

Sometimes. air in the pump basket can be caused by something as simple as the water level being too low in your pool. You might also want to check the skimmer weir. This is a plastic flap at the throat of the skimmer that keeps the debris in the skimmer when the pump is off. If the skimmer weir is stuck it can cause the skimmer to drain and take in air. Make sure to check that the pump basket lid is on tight and the o-ring is lubricated. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

Check your skimmer baskets for heavy debris. Make sure that the pump basket is clean and properly positioned. Some pumps have a pump strainer basket that locks into place to prevent the basket from floating and can cause the pump to cavitate, or water flow into the pump blocking.

If the pump basket is cracked or damaged, it should be replaced. To check the impeller, turn off the motor, remove the pump basket and reach into the volute and feel if it is clogged with debris. If you’re not sure, you may need to remove the motor from the pump to properly inspect the impeller. You may need to simply remove a clamp band to separate the motor from the pump. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

Inside your pump’s motor are a front bearing and a rear bearing. These bearings are sealed and cannot be re-packed or re-lubricated. They need to be replaced when they begin to screech. Bearings can become damaged when the pump runs dry or overheats, or if the pump is put under high loads. A noisy pump can also mean cavitation. This sounds less like screeching and more like grinding. This condition is caused by water flow into the pump blocking.

If possible, open more valves or find the obstruction that is blocking water flow into the pump. It may be the impeller. Finally, the sound could be from components striking one another. The impeller can – on stub shaft models – come loose and hit against the impeller housing. The internal fan can break and hit against the motor side. Both instances will resolve themselves. At 2850 rpm, it won’t take long for the fan to wear down or the impeller to chew right through the housing. These conditions are rare, and probably will require a new pump. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

First check that you have power. Is the breaker on? Time-clock on? All switches on? Use an electric meter to check that the voltage is correct. Check that all electrical connections are tight and not corroded or shorted out by bugs or debris.

Again, use a meter or test lamp to check this with certainty. If there is power going all the way to the motor, the motor may have shorted across its windings. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

The impeller may be clogged with debris. Turn off the power and spin the impeller shaft. If it won’t turn freely, remove the motor from the pump and clean the impeller. If it does spin, check the capacitor.

If it’s a stub shaft type motor, check that the impeller is not hitting the impeller housing. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

Saltmaster™ FAQ

This is an indication that the salt level has dropped too low for the Saltmaster™ to run efficiently. To add salt to the pool, simply pour a full bag of refined pool salt into the shallow end of the pool and use a broom to disperse it around the pool. To be safe, don’t add more than a bag at a time. Run your filter pump for at least 6 hours to dilute the salt. If the salt light is still on the next day, add another bag, and so on until the ‘Add Salt’ light extinguishes. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

This is due to insufficient flow of water through the cell. This could mean that the pump is not running or there is a blockage in the pump. Clear away any blockages to resume normal operation. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

There are 4 main factors that may impact the operation of your Saltmaster™:
1. Running time of filter pump (usually 8-10hrs in summer and 4-5hrs in winter)
2. Climate conditions (hotter climates require a higher output)
3. Bather load (the more people swimming, the more chlorine you will use)
4. Pool size (the bigger the pool, the more chlorine you will need)

All of these contribute to how much chlorine your pool will need. So, it will take some experimenting, but over time you will find the ‘sweet spot’ for your pool. Just remember, if you are using a pool blanket ALWAYS turn your chlorine output down to the lowest setting. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.

These white spots are usually calcium deposits that occasionally can build up on the cell. The self-cleaning technology will usually remove the calcium deposits without any need to manually clean the cell. However, in pools with a lot of calcium, it may be necessary to remove the cell and clean it from time to time. We recommend using the BARACUDA® Salt Cell Cleaner. Follow the guidelines in the owner’s manual and it’s a simple and easy process. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.